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Reply With QuoteFunny, the consumers demand low prices, then when the companies find ways to reduce costs people complain.Originally Posted by Hookit
Outsourcing in a good way of reducing costs, If they didn't alot of things in your life would cost alot more.
This is a discussion on Overseas Call Centres within the United Kingdom Politics & Political Forum forums, part of the United Kingdom Political Forums category; If an internet service provider stated only UK call centre’s would you change your Internet Service Provider. My problems are ...
Senior MP
If an internet service provider stated only UK call centre’s would you change your Internet Service Provider.
My problems are work is being taken from the UK so that the fat cats get fatter and our people lose out on these jobs. Also maybe you are like me and have problems understanding call centres in India ect.
How do you feel about all overseas call centres and would you or do you support those companies that keep work in the UK,
Senior MP
Funny, the consumers demand low prices, then when the companies find ways to reduce costs people complain.
Outsourcing in a good way of reducing costs, If they didn't alot of things in your life would cost alot more.
Why can't Jesus eat M&Ms?
Because they keep falling through the holes in his hands!
Jesus may love you, but he won't respect you in the morning.
Senior MP
Exactly.
Obviously there are language barriers but beyond that it makes no difference.
So unproductive has conservatism been in producing a general conception of how a social order is maintained that its modern votaries, in trying to construct a theoretical foundation, invariably find themselves appealing almost exclusively to authors who regarded themselves as liberal. - F.A. Hayek
Economic Left/Right: 4.38
Social Libertarian/Authoritarian: -7.74
Senior MP
Of course it makes a bloddy difference. How the hell is it the same getting info or advice,sorting out a problem ect when you cant understand what ****ing Mogli is saying.
Get real, profits is one thing ,taking the bloddy piss is something else ..........(no offence gungadin but Id rather speak to a scouser)
Senior MP
.........................
So unproductive has conservatism been in producing a general conception of how a social order is maintained that its modern votaries, in trying to construct a theoretical foundation, invariably find themselves appealing almost exclusively to authors who regarded themselves as liberal. - F.A. Hayek
Economic Left/Right: 4.38
Social Libertarian/Authoritarian: -7.74
Senior MP
Two disslecticts are sitting in a car when one says can you smell petrol petrol
The other replies
Dont be stupid I cant even smell my own name!
Senior MP
Was spelling dyslexics wrong intentional or just ironic?
So unproductive has conservatism been in producing a general conception of how a social order is maintained that its modern votaries, in trying to construct a theoretical foundation, invariably find themselves appealing almost exclusively to authors who regarded themselves as liberal. - F.A. Hayek
Economic Left/Right: 4.38
Social Libertarian/Authoritarian: -7.74
either do it or don't. But I got places to be
I had a problem with Norton Anit-Virus, short version is 'its just wank', long version required assistance. Anyway, I got put through to Sri Lanka and the girl I spoke to was very nice and polite and although the English was occasionally dodgy, we had a laugh about it and she sorted the problem. On the other hand, I've phoned my bank and got put through to Scott from accounts, who well...lets just say my impression of him could be made up from the letters in the word 'accounts' with only an 'c' an 'o' and an 's' remaining.
Its all about qaulity of service, put aside your prejudices and you may just be suprised.
Democracy is the recurrent suspicion that more than half of the people are right more than half of the time.
E. B. White
"To be honest, you think a/c jump the fence, I say the whole college jump the fence"
The wonder that is Angelcountry
"If we're going to have a police state, at least orgainise it properly!"
Guy Outside the Chilcott Enquiry as he was led away by police for causing a 'disturbance' (thanks to LA I now know his name is Michael Culver)
Chancellor
As long as the level of support and services is good and there aren't any language difficulties - and let's face it, you can get those with some people at UK call centres - it doesn't make any difference to me where the call centre is based.
"Of all tyrannies, a tyranny sincerely exercised 'for the good of its victims' may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us 'for our own good' will torment us without end for they do so with the approval of their own conscience." -- C.S. Lewis
Senior MP
So you are OK with work being taken from your own people to give to others and to be honest I do not feel the level of service is as good as if they were in the UK. And often I cannot understand them.
Senior MP
It has nothing to do with prejudices but quality of serive and also looking after our own people putting our own folks first and not the greedy fat cats who care only about profit and quality of service does not matter to them as long as they are paying less wages and making more money for themselfs.
Senior MP
Yes it does it is about putting our own people first. No wonder with attitudes such as yours that we get walked all over by the fat cats.
Senior MP
I have never demanded low prices to me it is about quality of service and putting our own people first.
Senior MP
The whole point of a business is to make money, to make money businesses have to keep costs low. Putting your own people first is a bad philosophy, we are in a global economy now. If all business "put our own people first", the price of alot of goods and services would skyrocket. I bet you that most of people that get angry about private businesses outsources to reduce costs, (as they are entitled to do), would be even more angry with sky rocketing prices.
Why can't Jesus eat M&Ms?
Because they keep falling through the holes in his hands!
Jesus may love you, but he won't respect you in the morning.
either do it or don't. But I got places to be
Thats all well and good in theory Kiwi. But we have very little in the way of British industry left, manufacturing has died a death or been outsourced, agriculture takes a regular beating and the recession has crippled small businesses. Call centre work is fast becoming the main industry for university graduates, I know very few people who haven't worked in that sector at some point. If global capitalism dictates this work must go elsewhere to reduce costs, then what is left for everyone else? The truth of the matter is that many, many, people in Britain feel the way Hookit does. So much so that if a business set themselves up as 'only having UK call centres' (actually I think at least one high-street bank does precisely that) it might attract customers, as well as providing jobs.
Democracy is the recurrent suspicion that more than half of the people are right more than half of the time.
E. B. White
"To be honest, you think a/c jump the fence, I say the whole college jump the fence"
The wonder that is Angelcountry
"If we're going to have a police state, at least orgainise it properly!"
Guy Outside the Chilcott Enquiry as he was led away by police for causing a 'disturbance' (thanks to LA I now know his name is Michael Culver)
Senior MP
DTE, alot of countries throughout the west is having that issue, I do understand completely. I don't like cost cutting, but people want cheap goods and services. Paying western wages makes it harder for business to provide the price range that people want. The populace has to make a decision, do they want cheap goods and services or do they want business to operate solely in the UK at a higher cost. What happens is based on what the public wants, business need to provide what the people want if they want to make money.
Business will always provide the services that the public want, the public are at fault.
Why can't Jesus eat M&Ms?
Because they keep falling through the holes in his hands!
Jesus may love you, but he won't respect you in the morning.
Senior MP
Who are 'our own people'?
I don't belong to you, and you don't belong to me. We are individuals.
So unproductive has conservatism been in producing a general conception of how a social order is maintained that its modern votaries, in trying to construct a theoretical foundation, invariably find themselves appealing almost exclusively to authors who regarded themselves as liberal. - F.A. Hayek
Economic Left/Right: 4.38
Social Libertarian/Authoritarian: -7.74
Senior MP
Our own people are those that are legal British Subjects. You know people who are living in the UK who are here legally. This is about putting you and others who live in the UK first never mind the rest of the bloody world we need to get this country back on its feet and sod the rest.
Chancellor
Basically you're tarring all overseas call centres because you've had a bad experience and couldn't understand someone? And how do you know that the person you spoke to was in fact overseas? One of the companies in the building where my daughter works has a large call centre with over 400 people in it, and she's said several times that over 75% of them are either Afro-Caribbean or Indian/Pakistani; perhaps you were speaking to one or more of them, and paying a higher price because of it.
Based on my own experience, many overseas workers (including immigrants to the UK) are harder working and more pleasant to talk to, if not always quite so easy to understand, than many British workers; it seems like your view is based more on prejudice than either commercial or practical reality.
"Of all tyrannies, a tyranny sincerely exercised 'for the good of its victims' may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us 'for our own good' will torment us without end for they do so with the approval of their own conscience." -- C.S. Lewis
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